ASOS: 0870 280 2370

Call ASOS Customer service number on 0870 280 2370 between the hours of 8am and 8pm (UK Time) seven days a week. The number listed below is the recommended ASOS contact number for ASOS customer service. If you require assistance with any matters relating to ASOS ordering or purchases, from placing an order through to returns and refunds, this is the number for you. A dedicated team of ASOS customer service assistants will be ready to help to ensure you are satisfied with you ASOS experience.

ASOS Contact Number
0870 280 2370

Useful ASOS Contact Numbers:

DepartmentPhone Number
ASOS Customer Service0870 280 2370
ASOS Head Office0870 280 5538

ASOS Customer Service Opening Times:

Monday to Friday8:00am-8:00pm
Saturday8:00am-8:00pm
Sunday8:00am-8:00pm

Contact ASOS By Post:

ASOS Customer Service Address:
ASOS.com, Customer Care
Building 2. Peoplebuilding
Maylands Avenue
Hemel Hempstead Industrial Estate
Hemel Hempstead
Hertfordshire
HP2 4NW
ASOS Head Office:
ASOS plc
Greater London House
Hampstead Road
London
NW1 7FB
UK

ASOS is a major online retailer, specialising in beauty and fashion aimed at young adults and those who appreciate recent trends and styling. ASOS is available globally and as a result they attract over 100 million customers a month, generating a high demand for ASOS customer service phone calls. These calls consist of enquiries relating to; delivery information, Order tracking, product information, refund and return policies, vouchers and rewards, stock availability and technical support with the online domain. Whatever the nature of the enquiry you can be assured that the ASOS customer service team will be able to assist or correctly direct your enquiry if you phone the following ASOS contact number 0870 280 2370.

The ASOS customer service advisers can help you out with a variety of issues including:

  • Account Questions
  • Placing Orders
  • Payment Queries
  • Delivery of Items
  • Return of Items
  • Website and Apps
  • Clothing sizes
  • And More

A banner of fashion and beauty with a catwalk in the background

An Introduction to ASOS

ASOS is an online British company which specialises in beauty and fashion products aimed at young adults who have an eye for fashion and the latest trends. ASOS originally stood for “As Seen On Screen” and used this name as it attempts to replicate many of the trends being followed in the celebrity culture. ASOS bases many of their styles on popular celebrities and has replicated fads worn by those such as Kate Moss and Sienna Miller. In 2003 As seem on screen changed the name of the company by dropping its original meaning and simply using the uppercase acronym, ASOS.

ASOS sells over eight hundred brands and also has its own range of fashion wear, beauty products and accessories. It prides itself on providing customers with unique fashion and accessories ranging from womenswear, menswear and footwear right through to accessories, jewellery and beauty products. If you have any questions relating to the products that ASOS stock or their specification, please contact ASOS on the following phone number 0870 280 2370.

ASOS aims to target young adults in their twenties but also appeals to those who have a strong eye for fashion and relish the opportunity to be bang on trend with their look. ASOS is successful across the globe and has specific websites targeting the UK, Spain, Russia, China, Germany, France, Australia, Italy and the USA. Due to its ability to ship to over 240 countries worldwide, with fulfilment centres in the UK, China, US and Europe, it is no surprise this company is loved throughout the globe.

ASOS Location

ASOS is headquartered in Camden Town situated in North London. Additional offices have been opened in Australia, Sydney, Berlin and Shanghai. There is also a 24-hour ASOS customer care centre which is located in Hemel Hempstead in the UK however it is important to note ASOS customer service calls will only be answered between the hours of 8am and 8pm when calling the ASOS contact number. The UK’s main central distribution centre is located in Barnsley in Yorkshire.

The Birth of ASOS

ASOS was created in June 2000 by Nick Robertson and Quentin Griffiths and in 2001 was admitted on the London stock exchange. In 2003 ASOS began to soar in terms of profit and has continued to grow at a phenomenal rate over the years that have followed. ASOS has a clear desire to be the initial destination where all young global fashion lovers search for their ultimate look. ASOS is not only an online shopping portal but a gateway to the latest literature on current trends, inspirational looks and current pop cultures, games, competitions and an insight into where the world stands in relation to fashion and beauty. Use the ASOS customer service line, should you have any question relating to the fashion ranges on offer. The question is what will ASOS surprise us with next?

How to contact ASOS Customer Service

If you wish to contact ASOS’s customer care team you can do so by calling the ASOS customer service number on 0870 280 2370. Once connected the committed team of advisors will be able to support you with all manner of enquires relating to each stage of the ordering and delivery process, including initial product information and the returns and refund policies.

ASOS operates its customer service number between the hours of 8am and 8pm, seven days a week. If you require service outside of these hours you can access FAQS and track your order online at www.asos.com or you can use ASOS’s live chat feature.

A man touching an interactive whiteboard

ASOS Own Label

As well as providing their customers with a wide range of branded products, ASOS prides itself on its own label clothing, footwear, accessories and beauty products.

This allows ASOS to sharpen their prices and respond to current fashion looks and trends as they appear. Own label clothing allows ASOS customers to feel they are rocking the best looks as they emerge and ensures global trends are responded to in an acceptable time scale whilst ensuring that value for money is at the forefront of each item.

It is of high importance to ASOS that it caters for the global market, in response to this it has an ever growing bank of collections including; ASOS Tall, ASOS maternity, ASOS curve and ASOS petite. Should you have any questions relating to how ASOS caters for the individual please use the ASOS phone to speak to an assistant from the ASOS customer service team.

Although hugely popular in the UK, ASOS’s own brand is flourishing overseas and this presents a constant need for ASOS to respond rapidly to new trends. The streamlined production path from design to marketed product ensures efficiency and responds to the speed of the emergence of new styles and therefore ultimately aims to give the customer what they want.

With celebrities such as Katy Perry, Zac Effron, Rihanna and One Direction wearing ASOS own-label fashion is it any wonder these collections are so popular in the global market? Should you require any further information about ASOS’s own label clothing please use the ASOS customer support phone number 0870 280 2370.

ASOS own label Womenswear

Led by recent trends the ASOS women’s collection ensure that you are clothed in the latest fashions whilst ensuring comfort, confidence and value for money are met for each purchase.

ASOS offers a large range of coats, dresses, knitwear, lingerie, footwear, accessories and more. The ASOS website allows you to search by size, colour, price range and product type to ensure that you find the exact item that you are looking for. If you do not have a particular product in mind the website will keep you occupied with its wide range of high quality own brand products for you to peruse at your leisure. You can always give the ASOS number a call if you need some advice on what ASOS own label will suit you best. Just know that you will be spoilt for choice and prepare to be teased by the diverse and beautiful designs of ASOS’s own label womenswear.

A snapshot of 4 women on the cat walk

ASOS own label Menswear

For those men looking for the ultimate in fashion attire at an affordable price, ASOS own label clothing is the way forward. It provides everything required for the fashions conscious males wardrobe, ranging from jeans and jersey wear to suits and formal office wear. You may want to call ASOS to enquire further about the menswear they offer.

ASOS offer the latest trends at a price that will not break the bank. Fashion lovers will be pleased to see the very best styles, innovative looks, modern cuts, fashion defined colours and on trend materials and textures being used to create a versatile yet comfort driven collection for the trend driven male.

If you are looking for a particular product the website assists you to locate this with ease by allowing you to search using a range of criteria including; size, price range, colour, ASOS brand and product type. If you have more time on your hands and do not have a particular item in mind ASOS will provide you with an abundance of desirable fashion products to fill your in-season trend setting wardrobe.

5 men showing off ASOS styles

ASOS Brands

ASOS are so keen to remain on top of the latest fashion direction that they offer a varied range of over 800 local and global brands. These include well-known brands such as Hollister, Jack Wills, Ted Baker, Diesel, Birkenstock, New Look, River Island and many, many more. In addition to this when ASOS created their own label ranges such as ASOS Tall and ASOS Petite they also added third-party ranges to ensure that all of their customers’ requirements were met. These included; New Look Petite and Tall, Boohoo Petite and Plus and Little Mistress and Misguided Plus. Further information relating to third party ranges offering Tall, Petite and plus sizes can be found by calling the ASOS customer care number.

Due to ASOS’s ambition to be the number one fashion providers to young adults around the globe they buy and plan differently for each country. This ensures they are not only meeting the global fashion and brand requirements but also the seasonal requirements specific to each country.

The opening of ASOS offices such as those in New york, Berlin and Shanghai have made this global promise to meet country specific fashion requirements more achievable. ASOS also aims to stock ethical brands which support the fashion industry in the country being targeted, for example the UK based website stock British labels such as Barbour and Cambridge Satchels.

ASOS Marketplace

ASOS customers love the variety and versatility that is on offer to them and to ensure that this is fulfilled in the best possible way ASOS created ASOS Marketplace. This is a platform where users can purchase the latest brands and vintage wear direct from boutiques around the globe. Currently forty different countries are using this platform, totalling over 900 boutiques, selling over 50,000 products to ASOS Marketplace customers.

Young fashion conscious adults like to not only feel that they are following trends but on occasions they like to feel unique and exclusive. ASOS Marketplace facilitates this need by showcasing the work of emerging designers and vintage sellers, ensuring that their customers are meeting the current fashion trends whilst purchasing less common and not widely available pieces.

Anyone has the opportunity to apply to ASOS to open a boutique; however the products on offer will be scrutinised by the ASOS team to ensure that they meet the requirements of ASOS customers and are unique in their field. Why not give the ASOS customer service team a call to include your fashion items in the ASOS marketplace. The main stipulation being that the products on offer need to excite ASOS customers and boutiques need to be able to provide the same high level of customer service that ASOS customers are used to.

Once a boutique has passed approval and is showcasing on ASOS Marketplace they take on the responsibility to fulfil all of the orders they receive themselves. They are required to pay 20% commission on each sale that they make to ASOS as well as a £20 monthly rental fee. Due to the huge fashion hungry audience that ASOS attracts, Marketplace is the ideal platform for up and coming designers and vintage stockists to emerge into the fashion industry. In the past, several Marketplace traders have progressed to having their products stocked by ASOS.com.

If you have any queries relating to purchases from ASOS Market place or you would be interested in opening your own ASOS Marketplace boutique please call ASOS Customer support on 0870 280 2370.

ASOS Insiders

Need some inspiration? Not sure what style of fashion will suit you? Not sure what products team up well to create a modern on trend look? Well do not despair, ASOS has fifteen insiders who may just be able to help! Each individual has their own sense of style and creates a range of unique looks from fashion and accessories available to purchase from ASOS.com. Click on the image of the insider who you feel captures the sense of style you are looking for and browse through their suggestions and gain some inspiration into how to create the new fashionable you!

Artistic fashion lettering

As Seen On Me

Love fashion? Love ASOS? As seen on me is a channel available on ASOS.com where you can upload photographs of yourself sporting your fresh looks created from ASOS products. As seen on me not only provides people with the opportunity to showcase their fashion attire but also is another portal where individuals can gain inspiration from ‘real people’. Peruse fresh styles and ensure that you are keeping up with the latest looks. Feeling great in your ASOS outfit? Post a picture and share your creation with the ASOS family.

If you have any queries or concerns relating to As seen or me or are having technical difficulties uploading you As seen on me photographs, please call the ASOS telephone number 0870 280 2370.

ASOS Magazine

ASOS publish a magazine full to the brim of current fashion and beauty news. It features interviews with celebrities, current fashion news, recent inspirational fashion shoots, products currently hot on the market and recently snapped photographs of celebrities dressed in ASOS fashion.

A female reading a megazine whilst drinking coffee

Currently nearly 450,000 hard copies of the magazine are sent to selected customers and 50,000 ASOS customers receive the magazine in a digital format through Fashion Up. The purpose of the magazine is to encourage loyalty from customers, to promote brand awareness and to inspire fashion purchases.

The magazine can also be purchased in digital format from Asos.com and is published in sterling, dollars and euro and has been translated into a French and German edition.

If you require further information on how you can receive or purchase a copy of the ASOS magazine, please request help from an ASOS customer service assistant by calling the ASOS contact number.

ASOS #DIGIDATING

Broken Heart On A Clothes LineIn 2016 ASOS broadened their horizons, furthering their quest to be more than just your average shopping website. They wanted to appeal further to young adults in their twenties and so created their own version of an internet dating show which promised to provide further entertainment by releasing the drama which unveiled not only on the screens but also backstage.

ASOS released their first Digi dating episode on the 10th February 2016 on YouTube. Each episode embarks on the quest to find one Digi Dude or one Digi diva their perfect match from a set of three contestants. The show is hosted by Aj Odudu and promises to be filled with sparkle, glitter, romance and endless amounts of drama.

If you are interested in appearing on #DIGIDATING give ASOS help a where a representative will be happy to direct to the correct department.

ASOS Delivery

ASOS aims to have your order delivered to you within four working days from when you placed the order, if the delivery address is within the UK. For all orders placed where the total charge exceeds £20 the delivery charge will be free and for all orders under £20 the delivery fee will be £3.00.

Delivery is fully tracked and you will be provided with SMS and email updates relating to the progress of your delivery once the parcel has left the ASOS warehouse. If you are expecting a delivery but it is late or you think its lost then give ASOS customer service a call ASAP.

Handing a delivery box to someoneASOS offers worldwide delivery, however prices and delivery times will vary depending on the destination. Please refer to FAQs where you will find a table containing further information.

If you ordered from ASOS Marketplace please contact the seller direct to discuss their delivery terms.

If you have any further questions relating to the delivery of your ASOS purchase, you can call ASOS customer service on 0870 280 2370.

ASOS Returns

If you are not happy with your ASOS item, the order is incorrect or faulty, ASOS offer a free returns policy. ASOS will happily accept any returns up to twenty eight days after your original order date and you can request a refund or an exchange.

ASOS ask that wherever possible products are returned with their original tags and unworn shoes to be returned in the original box. If this is not possible or you have any queries regarding this it is best to call ASOS to discuss this matter prior to returning the item. Although ASOS tries hard to accept every return, if an item is returned in an unacceptable condition they have the right to return the item to you without offering a refund or exchange.

For all returns and exchanges from outside of the UK please refer to FAQS on ASOS.com.

If you ordered from ASOS Marketplace please contact the seller direct to discuss their returns policy.

If you require further assistance with returning a product to ASOS please call the ASOS customer service team on 0870 280 2370.

ASOS Mobile and ASOS Apps

ASOS recognise the importance of having the latest fashion trends at your fingertips whether this is by having the ability to purchase online fashion or by reading the features available in the ASOS magazine to gain an insight in the latest celebrity fashions or to gain some fashion based inspiration.

ASOS shopping app allows you to browse the latest fashions and make your purchases by using your smartphone or tablet. To speed up your purchase further you will find a card-scanner at the checkout to help ensure a stress-free and efficient end to your purchase.

Each time you use the ASOS shopping app you will not only be able to access your saved items but ASOS will pay attention to your searches and offer you inspiration based on the styles and products you have recently viewed.

ASOS aims to make your shopping experience as smooth as possible so if you find you are experiencing technical difficulties with the app please call 0870 280 2370 where ASOS customer service will be able to assist you.

The ASOS magazine app provides a wealth of knowledge about the latest fashion crazes, celebrity styles, fashion photo shoots and information on what’s hot and what’s not in the world of fashion. Use you iPhone, iPod touch, iPad or Android phone or tablet to venture into the delights of the fashion industry through ASOS magazine.

If you would like to discuss any aspects of the shopping or magazine apps, please call the ASOS helpline on 0870 280 2370 where a dedicated member of the ASOS team will endeavour to assist you.

Corporate Responsibility

ASOS have their own corporate responsibility programme aptly titled ‘fashion with Integrity’. The purpose of this programme is to be as transparent as possible so that valued customers can be safe in the knowledge that when buying products from ASOS they are in fact purchasing from a company that is actively engaging to reduce the negative effects of the fashion industry. The areas being specifically targeted are the effects on animals, people and the environment. ASOS support these areas by using materials from sustainable sources, protecting the welfare of animals and ensuring that ethical trading is practiced.

ASOS takes seriously its responsibility to its customers and as such endeavours to; provide more than satisfactory customer care, actively work to prevent fraud, ensure data collected is secure and to promote a positive and realistic body image when advertising to their customers.

ASOS take their responsibilities extremely seriously and want to make a real difference to the ASOS community and would be happy to discuss any matters relating to this further should the need arise. Please call one of ASOS customer service representatives on 0870 280 2370 who will be able to direct your call to the appropriate person.

Social Media

ASOS has the desire to be as accessible to their customers as possible and wants to communicate with their target purchasing group, using their own words the twenty something’s, as creatively as possible. As a result they rely heavily on their communications through social media and actively manage their accounts on Facebook, Twitter and Instagram. The innovative use of these social media sites allows customers to feel part of an ASOS community and prompts them into visiting the ASOS website.

Hand holding a Social Media 3d Sphere sign on white background.
Currently ASOS has over 3.8 million followers on Instagram. ASOS insiders post photographs of current ASOS outfits they are wearing with direct links to the ASOS purchasing page. Twitter has over 927 thousand followers and ASOS regularly updates their twitter page and encourages their followers to communicate with them, as is the case with over 3,883,000 people who have liked the ASOS page on Facebook.

ASOS believe the key to success is to be seen and to be accessible and to create an online experience for their customers that they will not find anywhere else on the planet. ASOS is widely seen on social media and have expanded their presence into YouTube, Pinterest, LinkedIn, tumblr and many other social media providers.

Making their presence known worldwide, is it any wonder that ASOS is loved by fashions divas around the world. Already ranking as the UK’s largest independent fashion and beauty retailer online, how long will it be before ASOS expands worldwide?

If you would like to discuss any matters relating to how ASOS conducts itself on social media or if you have any queries relating to any matters concerning ASOS, please call the ASOS contact number on 0870 280 2370.

Summary
Review Date
Reviewed Item
ASOS
Author Rating
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