Capital One: 0870 280 7803

Call the Capital One contact number to speak to the Capital One customer services about your credit cards, loans, savings and Capital One banking service for new and existing clients. The Capital One phone number is available to use between 9:00am to 5:00pm Monday to Friday. The Capital One helpline is closed during the weekends so make sure you call during the week.

Capital One Contact Number
0870 280 7803

Capital One is a well-known bank that specializes in the provision of credit cards, loans for cars and homes, savings and banking services. With their United States headquarters in Virginia, Capital One also has an HQ in the UK, in Nottingham. The UK operation is a subsidiary of the American arm of the company, which was established in 1995 and called Capital One Financial Corporation. The UK arm of the firm was established one year later in 1996. Anyone who needs a credit card or requires assistance in managing an account can call the Capital One contact number as shown here.

Capital One Customer Service

Capital One has a customer service center that is designed to respond to all account enquiries, with lines being open 24-hours a day. Both local and international clients are able to access online assistance, with the opportunity to make payments online, view bank statements, and set up email alerts as well as to change their personal information. Customers can call to report fraud, to request assistance with their online account, or just to ask general banking questions. Anyone who has made an application can call the Capital One phone number between 9 AM and 5 PM on weekdays to find out more about their application status.

Capital One’s UK office receives mail at the following address:

Capital One Customer Service
PO Box 5283,
Nottingham,
NG29HD.

It is also possible to email the customer help center at webinfo@capitalone.com, with a separate email address (send to – abuse@capitalone.com) to report any suspicious emails. The customer service team can even be contacted via YouTube, Twitter and Facebook. Capital One contact is not offered by live chat at this time, but consumers will find a great deal of information on the company website, including frequently asked questions and answers.

Credit Card Applications

Anyone applying for a Capital One card must be resident within the country and must be age 18 or older. Different cards have varying criteria to ensure its suitability for different types of applicants. All applicants must supply relevant details, including their home addresses over the last 6 years, their employment status, and how long they have used their current bank. Anyone who wishes to transfer an existing balance from another card will also need their current card details to hand also. Call the Capital One number listed here if you have questions about the application process.

Bill Payments

If you wish to make a payment using direct debit, you will need to complete an online Direct Debit Mandate. This instructs your bank to make the regular payment on your behalf. It can be set up easily and quickly simply by logging into your account and then selecting – Pay Bill. You will then need to select the option to set up or change a direct debit. Contact Capital One if you need assistance with linking a bank account for making automated payments.

Should you wish to use a debit card to make a payment you should still log into your online account and choose the bill payment option. You will then need to input your debit card details, including card number, expiry date, and the security code from the reverse of the card as well as the payment sum that you wish to make. Another way of making a payment is to submit it by post or at your bank branch. Capital One customer services can provide you with the address of a local branch.

Payment Protection Insurance

Payment Protection Insurance is a policy which is designed to protect payments to Capital One in the event of you becoming ill, having an accident, dying, or losing your job. AXA insurance underwrites all of Capital One’s PPI insurance policies for those who have coverage. Anyone who needs a copy of their policy documents should ring the Capital One telephone number to make a request. Although new customers cannot opt for PPI cover any longer, those who have an existing policy are still protected and the relevant information still applies.

Submitting Complaints

Should you need to make a complaint about the service you have received from the company, you should first call the Capital One contact number to discuss the problem. Should you remain dissatisfied after this call is made, you can contact the Financial Ombudsman about the issue. Note that before doing that, you must first receive a letter issued by Capital One which provides their final decision. The FCA is notified about any complaints to Capital One and a copy of the report on this is available on the Capital one website.