Hastings Direct: 0870 218 5220

Call the Hastings Direct contact number listed here to be connected with the Hastings Direct customer service department. Representatives are available to provide you with rate quotes, assistance with selecting and purchasing a policy, help with making a claim, claim status updates, changes to policies, account help, and more. The Hastings Direct phone number is live Monday-Friday 8am-9pm, Saturday 9am-5:30pm, and Sunday 10am-5pm for general enquiries and 24/7 for claims.

Hastings Direct Contact Number
0870 218 5220

Originally a UK broker of car insurance policies and other related products, Hastings Direct has now expanded and increased their product range to encompass a wider scope of insurance policies including those for vans, bikes and homes. Thanks to their easy to understand services and products, Hastings Direct has become ever more popular and in 2015, they were proud to pass the mark of two million customers. For both current and prospective customers, Hastings Direct contact can be used to speak with a customer service agent who can provide information regarding the available insurance products.

Hastings Direct Customer Service

The company offers telephone customer support services on weekdays between 8am and 9pm, between 9am and 5:30pm on Saturdays, and on Sundays between 10 am and 5 pm. Current customers can make a claim 24-hour a day, seven days a week. It is also possible to contact Hastings Direct via social media, through Twitter, Facebook, YouTube and Google Plus. Although you can send emails to the support team, this can only be done from the company website by existing account holders. It costs nothing to register for an account and members are able to benefit from a range of help features.

Account Registration

To use the online account management options, you will first need to have an existing policy. If you use your email and name from your policy document you can easily register, although new documentation may take up to two hours to arrive in your account. If you need assistance with your account you can call the Hastings Direct telephone number. Whether you need to be talked through creating your account, making an alteration, deleting an account, or have any other questions, the customer service team can help.

Insurance Products

Car Cover: Calling the Hastings Direct contact number to get a quote on car insurance is quick and easy. If you have multiple vehicles in your household, you can get discounts of up to 10% on a multi-car policy.

Van Cover: The company’s van cover comes with a bonus £500 cover for tools which are in transit. To learn more, you can call the van insurance helpline.

Motorbike Cover: Motorbike cover has 5-Star rating and is available in several ranges of coverage. Call the Hastings Direct phone number to request a quote.

Home Cover: Coverage for interior and exterior. As an added bonus, policies usually include accidental damage cover for electronics such as televisions and computers as standard.

Young Drivers: If you are a younger driver, you can take advantage of Telematics car insurance. If you are happy with a 10K mile limit, you can save money by getting a discount for driving safely with no top-ups or curfews.

Insurance Quotes

Anyone can easily get a free quotation either by telephone by calling the Hastings Direct phone number or going online through the website by completing the provided form. It is possible to save your rate information and it will also be emailed to you. You are not restricted to a single quotation and if your circumstances change, you can call the Hastings Direct number to request a new quote. You are not tied into a price once you have received a quote. Should you require assistance; the customer service staff can offer advice and guidance.

Submitting Claims

Customers can call an agent at any time to register a claim on your policy. You are able to report an accident or breakdown at any hour of the day and night, 7 days a week; however you must do this by calling Hastings Direct customer service. Once you have made a claim, you are able to check on its progress through the website, although you will have to have an account to do this. Although home insurance claims can be reported on any day of the week, you must register a home insurance claim during standard business hours. The customer service team is able to help with the claims process when you contact Hastings Direct.

Hastings Direct Complaints

Should you not be happy with the service you have received, Hastings Direct contact is recommended. You can call or email the company or even write a letter. The email address for complaints is: customerrelations@hastingsdirect.co.uk. If a representative is unable to sort out your issue by the end of the next working day or sooner, you will receive a written acknowledgement within 5 days to update you on the progress. Your complaint will be dealt with by a complaints specialist who will use all the available information to provide you with a satisfactory resolution.