National Express: 0870 218 5188

Call the National Express contact number shown here to speak with a National Express customer service agent. Assistance is available for booking travel, requesting special accommodations, making changes to a booking, travel destinations and times, refunds, and more. The National Express phone number can be called 7 days a week between the hours of 8am and 10pm.

National Express Contact Number 
0870 218 5188

A multinational company providing public transport services, National Express operates buses and coaches as well as tram and rail services throughout six different countries. They are also providers of long-distance coach services within Europe. National Express are also the owners of a number of other companies including Eurolink, a coach operator with over 500 destinations and Scottish Citylink, a Scottish based coach service. Those who want to find out more about fares and prices should either visit the company website or call the National Express contact number shown here.

National Express Customer Service

The National Express phone number is a useful resource for customers who have a broad spectrum of enquiries ranging from fares and timetable advice, to arranging bookings and making changes to reservations. Their after sales support helpline is available between 8:00 AM and 10:00 PM 7 days a week.

You can contact National Express for a number of reasons including:

  • Booking seats
  • Requesting special assistance
  • Altering or cancelling a booking
  • Making a complaint
  • Purchasing Coachcards
  • Booking airport transfers
  • Finding out live travel information
  • Requesting a refund
  • Booking hotel deals

Those who prefer to use technology for National Express contact can reach out to the customer care team via their Twitter account at @nxcare. Agents are available online every week day between the hours of 8:00 AM and 8:00 PM, and every weekend between 8:00 AM and 6:00 PM. The customer support team also has a strong Facebook presence and aim to respond to enquiries within 60 minutes. You can message them easily by simply typing a question into the search bar then clicking on “ask”. There is also a FAQ section on the National Express website for those who want to read many of the most common questions and answers.

Service Areas

National Express provides an effective travel service between many towns and cities all across the UK including well known locations like Glasgow, Bath and Newquay. There are also convenient airport transfer services which are useful for commuters in the central London area and surrounding districts. A partner company offers coach travel between major European cities including Amsterdam and Paris and they even provide transport services for major events like Gastonbury Festival. Call the National Express number for information regarding travel to specific locations, along with ticket price information.

National Express Coachcards

There are a number of coachcards which are offered by National Express to its customers to provide better value for money. Contact National Express if you would like to purchase one. There are different cards available tailored to the needs of different customer groups, aiming to improve the comfort and cost effectiveness of their travel. Here are some of the available cards:

-Senior Coachcard: Aimed at travellers over the age of 60, the Senior Coachcard brings savings of 1/3 off ticket prices as well as great deals on hotels, restaurants and days out.

-Young Persons Card: Aimed at 16 to 26 year olds, this card is ideal for those who travel regularly around the UK by coach to attend university or visit friends. It offers discounts of 1/3 off ticket prices.

-Family Coachcard: This card is ideal for reducing the cost of family travel. It helps families to cut their budget while having the convenience of leaving the car at home.

-Brit Xplorer: Aimed at short term visitors to the UK, the Brit Xplorer card helps travellers to travel across the UK at affordable rates so that they can see as much as possible in a short space of time.

-Disabled Coachcard: For those who are registered disabled within the UK, this card offers discounts of 1/3 off tickets at any time.

-Travel In A Group – For those travelling as a large family grouping or as a group of friends, this card brings savings of up to 25% on the total ticket price.

Problems and Complaints

If you have any kind of problem or have experienced issues when using services you should immediately submit National Express complaints by calling the contact number shown here. Whether you have suffered from an unpleasant coach journey because of unruly passengers or a dirty bus, or a long delay in your service, you can log your complaint by calling the dedicated National Express helpline. You simply need to give your details including your booking details and reference number and customer care staff will take all your details about the issue. Should your complaint warrant further investigation, National Express will look into the matter on your behalf and take relevant and appropriate action as necessary.