Call the Npower contact number to speak to the Npower customer service team to discuss your gas or electricity supply from Npower, or call them to join the Npower utility network. The Npower phone number is open between Monday to Thursday from 8:30pm to 5:30pm and on Fridays between 8:30am and 5:00pm.
Npower Contact Number
0870 280 5504
Npower are among the leading utility and energy suppliers in the United Kingdom. Being part of the “Big Six”, they provide services to a substantial portion of the energy market. Having such a large customer base means that Npower contact must always be an option. As such, the company manages both UK and overseas call centres. According to recent surveys, Npower complaints are common and the company is not ranking well with regards to customer satisfaction. Even so, many still turn to this energy provider due to their competitive tariffs. The Npower contact number shown here will allow you to directly connect with their customer service department.
Npower Customer Service
In case one would want to make an enquiry, the easiest way to contact Npower is via phone. They operate a customer service line from Monday to Thursday as from 8:30 am to 5:30 pm; while on Friday they provide support from 8:30 to 5 pm. For general enquiries, one can contact them via email, or reach them through their social media platforms. In general, Twitter is more efficient than Facebook for social media contact.
The Npower phone number can be called for enquiries related to:
- Changing service providers
- Online accounts
- Meter readings
- Making changes to billing details
- Renewing or cancelling your tariff
- Launching a compliant
- Making bill payments
- And much more
For Npower complaints, it is advisable to call the company first and if the claim is not appropriately addressed, proceed to write them a letter detailing all the concerns. The mailing address for complaints is: PO Box 177, Houghton le Spring, DH4 9AQ. When calling for support, make it clear that you have a problem that needs to be solved. Problems such as service outages can be reported at any hour, and not only during the business hours listed above. These problems are typically solved quickly. More serious ongoing problems should be reported using the formal complaints process.
Subscribing to Npower
Many people are now embracing their right to change their energy providers. With the dynamics in the UK energy market as they are, deals have become more competitive and clients have a wider pool to choose from. Switching from one energy provider to another is rather easy, but be aware that there will be a “cooling off” time period that you will have to wait through. Call the Npower phone number that we have provided to learn more about the rules associated with changing from one service provider to another. Any customer service agent can provide assistance with setting up new service for the earliest possible date.
Once you make up your mind to switch to Npower, it is wise to carry out some research before signing up for new service. There are more than twenty energy suppliers in the United Kingdom at this time. Npower customer services can answer any questions that you might have and can provide you with an accurate rate quote. Rate quotes are based upon the information that you provide about your typical energy usage and needs, do not hesitate to contact Npower if you are considering ordering service and want to make sure that you are making the best decision.
Scheduling Service Transfers
If you are moving to a new home and wish to transfer your service, Npower contact is going to be necessary. You need to make the call ten days before the date you plan to relocate. When making the call, remember to provide both your new and old addresses, postal codes, your telephone numbers, details of the owner of the property you are moving into, the closing meter readings, your account number if you are already a client, your bank details, and your moving date. In case you are moving into the rented property, you need to notify Npower if there is a letting agent, landlord, or any other person who is in charge of the property. You can do this by ringing the Npower contact number shown here.
Assistance with Npower Bill Payments
If you experience any problems with paying your Npower bill, call the Npower number that you see here. The client service team can assist you with finding ways to manage your energy usage and spending. Each proposed plan will help you to reduce the amount that you spend each month on energy services. If you do not contact Npower to arrange a repayment plan, service disconnection and escalated collection of monies owed may take place. Those who are struggling with billing issues are advised to contact Npower customer services as soon as possible so that the team can help.