Paypal: 0870 280 2561

Call the PayPal contact number to speak with a member of the PayPal customer service team to discuss your PayPal account. The PayPal phone number is open Monday to Friday between 6am and 10pm, Saturdays between 8am and 10pm and Sunday from 9am to 10pm.

Paypal Contact Number
0870 280 2561

Useful Paypal Contact Numbers:

DepartmentContact Number
PayPal Customer Service0870 280 2561
PayPal Complaints0870 280 5709
PayPal Claims0870 280 0496
PayPal Fraud0870 280 5637

PayPal Customer Service Opening Times:

Monday to Friday8:00am – 10:00pm
Saturday8:00am – 9:00pm
Sunday9:00am – 9:00pm

Contact PayPal By Post:

PayPal Postal Address:
PayPal Customer Services
5 New Street Square
London
EC4A 3TW
PayPal Europe Ltd
Hotham House
1 Heron Square
Richmond upon Thames
Surrey
TW9 1EJ

PayPal is a payment solutions provider, offering online payment transfer services on a global scale. While the company offers many different services, its primary function is to provide a platform that allows individuals and businesses to send and accept funds electronically. Account holders can access their funds in a number of ways, and can also add money to their PayPal account via bank transfers, credit cards, and more. The services offered are straightforward and secure, and have helped to propel the company to the top online payment service in the world.

There are many reasons as to why someone would want to use the PayPal service. These range from being able to pay for items online without divulging sensitive credit or debit card information, to sending money to a friend when splitting the cost of a meal. On the business end of things, PayPal offers an attractive alternate method of accepting payments. With the popularity of the payment service undeniable, businesses who accept PayPal payments can place themselves at an advantage by accepting this form of electronic payment.

The PayPal contact number is frequently sought, as users of the service often have questions or require assistance. Being a global company, PayPal offers full phone support, as well as other forms of customer support, such as email, social media, and more. Contacting the Paypal customer service team is as easy as dialing 0800 358 7911. With over 800 agents ready to accept incoming calls, PayPal is well-prepared to provide assistance with a large variety of topics related to its service. On the company website, a Help Center is available. This section provides answers to common questions, along with general information related to using the services.

PayPal History and Business Information

The official business name for PayPal is PayPal Holdings, Inc. The company was founded in 1998 as the collaborate effort of four men: founded by Max Levchin, Peter Thiel, Luke Nosek and Ken Howery. Originally established under the business name of as Confinity, the company started out as a money transfer service. In 2000, Confinity would merge with X.com, an internet banking company, which would go on to become PayPal in 2001. In 2002, the company would go on to be publicly traded, and was also acquired by eBay. The combination of the two companies was a natural one, as the majority of eBay sellers were accepting PayPal payments for their listing.

By 2010, the company had over 100 million account holders, with users coming from 190 separate markets. In 2015, eBay and PayPal separated into two, independent, publicly traded business entities. In the same year, the company launched their “PayPal.me” service. The new service allows users to use text, email, and various other messaging platforms to send links and request money. The new service is now available in 18 countries. Today, PayPal has over 170 million users and is headquartered in San Jose, California. The company also operates global headquarters in Luxembourg and Singapore.

How to Contact PayPal

Due to the fact that personal information is often discussed when asking questions or reporting problems, it is wise to contact PayPal directly. PayPal contact number 0800 358 7911 can be used to connect with the PayPal customer service department. Multilingual assistance is available upon request. Assistance is available for many different topics, including:

  • Using PayPal
  • Sending Funds
  • Receiving Funds
  • Security
  • Products and Services
  • Business Services
  • PayPal Credit
  • Account Questions
  • PayPal MasterCard

PayPal customer service opening:

-Monday – Friday: 06:00 to 22:00
-Saturday: 08:00 to 22:00
-Sunday: 09:00 to 22:00

Existing customers may request a passcode for faster service. One-time passcodes can be requested via the PayPal website by clicking on the ‘Contact’ link at the bottom of any page. After clicking that link, select ‘Call Us’, then log into your account. The one-time passcode will then appear on a separate screen. This random number is system generated, will help to verify your identity, and in doing so, will allow you to receive faster support. Each passcode is valid for a period of one hour. If the code is allowed to expire, a new code will need to be requested prior to calling.

Email is also an option when you contact PayPal. Assistance emails can be sent from the support section of the website. The company asks that suspected phishing emails be sent directly to: spoof@paypal.com. For security reasons, it is best to not take any action requested on suspect emails until PayPal has responded and informed you about the authenticity of the email received. There are two options for contacting PayPal via email – as an account holder, or as a guest. Most emails are responded to within 24-hours, with some taking a bit longer to respond to. It is worth noting that by using the PayPal contact number, you will get a much faster response.

Overview of PayPal Services

PayPal for Business

Business owners who make the decision to accept PayPal are provided with several payment collection options, along with access to many different services. PayPal makes it possible for business owners to accept credit cards online (Visa, MasterCard, Discover, and American Express), add PayPal to the online checkout process, send invoices online, accept payments on location, borrow funds, and more. Point of sale (POS) solutions are also available, including a PayPal card reader for mobile devices.

Among the most popular services for business are:

  • Express Checkout – Add PayPal to your web checkout.
  • Payments Standard – Accept credit cards and PayPal via your website.
  • Payments Pro – Accept credit cards, PayPal, and PayPal Credit

PayPal offers a straightforward fee structure for businesses, and this includes charging a percentage of the total sale price. Small, per-transaction fees may also apply. Typically, no business fee will exceed 3.5%, and most online transaction fees come in at 2.9%. Business owners are encouraged to use the PayPal phone number to discuss the various business options that are available. Customized services are available at this time.

PayPal Card Readers

Business customers do have the option to make use of PayPal card readers. At this time, there are two options to choose from, including Mobile Card Reader and Chip Card Reader. Both products are able to accept credit and debit magnetic stripe cards, but only the Chip Card Reader is able to process payments via chip cards, contactless, or Apple Pay. Both can be connected on iOS and Android devices, but only the Mobile Card Reader works with the Windows operating platform. For rate information and reader recommendations, use the freephone PayPal number which is 0800 358 7911.

PayPal Business Debit MasterCard

PayPal currently offers a MasterCard debit card that can be used for purchases and to withdraw funds from most ATM’s. Any cash machine that displays the MasterCard, Maestro or Cirrus logos can be used to withdraw funds (fees may apply). There are not any annual fees, and the card offers a reward of 1% cash back on all eligible purchases. There are no limits on cash back rewards. The card does offer a zero liability policy, which covers any and all unauthorized purchases. PayPal Debit MasterCard can be used even when your PayPal balance is zero, provided that a backup payment method has been linked to the card.

PayPal for Individual Users

PayPal provides individual customers with the opportunity to send and receive funds, as well as to use the service to pay for purchases online. There are no costs associated with creating an account and typically for sending money or paying for purchases. When your current balance or a bank account is used, there is no cost associated with transferring funds to friends or family members. Fees are charged when accepting payment for goods or services. Call the PayPal customer service number or visit PayPal to inquire about the latest fee structure.

PayPal.Me offers a unique and easy way to request funds. This service allows you to send a personal web link to others, which can then be used to complete a funds transfer. The link can be sent however you wish – text, email, or post. Recipients can then click on the link, enter an amount, and submit the payment. There are no additional costs with PayPal.Me, and this version of the service is just as secure as the other available methods of sending and receiving payments.

PayPal is the most popular way to pay for eBay transactions, but you can also pay for purchases at thousands of other locations both online and off. When offered as a payment method from an online retailer, customers will see PayPal as a payment option during the checkout process. What makes PayPal a preferred payment method for online shoppers? PayPal Purchase Protection is an important perk. The protection plan covers all your eligible transactions, and may provide a full refund in the case of a lost shipment or item that does not match its description. Another important perk is related to security. Purchases can be paid for via linked credit card, debit cards, or bank accounts without the actual account numbers ever being shared with the merchant.

Using PayPal on eBay

PayPal and eBay may not be separate on the stock exchange, but the two are still tightly linked in the eBay marketplace. Nearly all eBay sellers now accept PayPal payments for purchases, and nearly all buyers are prepared to issue the payments via online transfers. As a buyer, PayPal payment can be sent through the checkout system once an auction has been won, or Buy It Now is used. Sellers can elect to accept payments by entering their PayPal email address during the listing creation process. If you require additional help when using PayPal on eBay then use the PayPal telephone number to get in touch with the PayPal customer service team.

PayPal Frequently Asked Questions

Can anyone use PayPal?

There are a few location restrictions, but aside from these, the service is open to all. To create an account, visit: https://www.paypal.com/home and click ‘Sign Up’. You will need to enter some information about yourself, and select an account type (Business or Personal). If you plan to use the account to accept payment for products and/or services, be sure to select the Business account type.

What does it cost to use PayPal?

There is no cost to create an account, and in most cases, no cost associated with sending money to others. There can be costs associated with accepting payments for products or services. These typically range from 2.9% to 3.5%, depending on the form of payment that is accepted and how it is accepted. Flat rate transaction fees may also apply. Call the PayPal hotline number on 0800 358 7911 to ask about the current fee structure.

How do I add money to my PayPal account?

There are several options available for funding your account. Fund transfers can be completed by linking a credit card, debit card, or bank account to your PayPal account. Fund transfers can take a few business days when selecting a bank account, so plan accordingly. There is no cost to transfer money into or out of the account. Note that purchases can be made when your balance is zero, provided that you have selected a back-up payment method for the funds to be drawn from.

How do I view my PayPal balance?

To view your current balance, simply log into your account. The available balance will be presented on the main page. All completed and pending transactions will be shown in the summary. Currently, users are able to choose between a new and custom website view. Both provide the same detailed information, but each offers a different layout.

How secure is PayPal?

PayPal makes use of SSL technology as a means of keeping your information safe. Furthermore, when sending payments using PayPal, the recipient will not be privy to sensitive financial information such as your credit card number or bank account number. Should you have any questions about security measures, contact PayPal customer service or take a look at the PayPal help section on their website.

How do I send money to friends and family?

Once logged into your PayPal account, click on ‘Send Money’ at the top of the main page. An email address or mobile number of the recipient can be entered then, along with the amount of money that is to be sent. After entering these, click ‘Next’ to proceed to the next page. On that page, you will be able to review the payment details before transferring the funds.

What is an eCheck?

An eCheck is a payment that will come from your bank account. Unlike most payments, which are instant, an eCheck does not clear until the funds have successfully been transferred from your bank account to the merchant. This form of payment is not accepted by all merchants, so be sure to ask in advance of sending an eCheck. This form of PayPal payment is accepted by some, but not all eBay sellers. It is possible that it cannot be used to complete ‘But It Now’ purchases, as these typically require instant payment.

Can I send money to people in other countries?

Yes. Individuals in over 190 countries and regions are able to use the PayPal service, and you can send money to any of these locations. Payments can be sent in over 20 different currencies, including the U.S. and Canadian dollar, Euro, Yen, Pound, Franc, Peso, and more. Payments are automatically converted to the currency of your choosing. Currency conversion calculations and fees (if applicable) can be view prior to sending funds. Fees are charged in the currency of the payment.

How are my payments funded?

Your PayPal balance is the first source of payment used when making a payment. If the balance is not large enough to cover the purchase, a backup source of funding of your choosing will be used. This may be a credit card, debit card, or bank account that you have linked to your PayPal account. If your balance was enough to cover part of the purchase, but not all, the balance portion will be taken first from the account. The remainder of the payment will then be pulled from the backup funding method.

PayPal on Social Media

PayPal can be found on popular social media sites such as Facebook, Twitter, LinkedIn, Pinterest, Instagram, and more. Social media in one option for those who wish to contact PayPal to ask basic questions about the service. It is very important to note that any question that is connected to a personal or business account is likely going to require you to contact PayPal by phone. The PayPal contact number can be called to discuss private account matters, rather than sharing these details on social media.

Over 4.5 million people currently ‘Like’ the PayPal Facebook page, with an additional 374K people connecting on Twitter and over 34K on Instagram. Customer support members do monitor these social media accounts and are willing to answer questions and provide assistance via them. With so many people posting to social media, it is possible that some questions or comments will be overlooked. If you would like to avoid this possibility, consider using a different contact method such as email, or by using the Paypal phone number listed above.

PayPal History Timeline

1998 – PayPal is established as Confinity

2000 – Confinity merged with X.com

2001 – X.com is renamed to PayPal

2002 – PayPal goes public at hits the market at $13 per share

2002 – PayPal is acquired by eBay for $1.5 billion

2005 – PayPal acquires VeriSign payment solution

2007 – Partnership with MasterCard is announced

2008 – PayPal acquires Fraud Sciences and Bill Me Later

2010 – Reaches 100 million active users globally

2012 – Partnership with Discover card is announced

2013 – PayPal acquires IronPearl and Braintree

2014 – Spinoff from eBay is announced (completed in 2015)

2015 – PayPal announced acquisition plans for Xoom Corporation

2015 – Launch of peer-to-peer payment platform: PayPal.Me

2015 – Reaches 170 million users globally

2016 – Reached 230 million users globally