Calling the Southern Electric contact number as shown here will put you in touch with a Southern Electric customer service agent who can assist with new service, accounts and service transfers, billing enquiries, service cancellation, complaints, and more. The Southern Electric phone number for emergencies is a 24/7 line, but for general support callers should ring the company Monday to Friday from 8am to 6pm, or on Saturday from 8am to 2pm.
Southern Electric Contact Number
0870 218 5011
Southern Electric offers consumers a number of different maintenance and utility services. The company provides electricity, gas power, internet, and telephone services. If and when necessary, customers are provided access to comprehensive installation service and assistance. The brand was once just an energy vendor, but it now sells electric, after being taken over by Scottish Hydro-Electric some years ago. Those who need to speak with a customer service agent are free to call the Southern Electric contact number that we have provided here.
Southern Electric Customer Service
Customers can call the Southern Electric phone number if they need assistance or information. The dedicated support line puts callers through to an automated service. To use the service, all you have to do is listen to the given instructions and follow them carefully. You will be asked to select the nature of your enquiry from a given list of topics. Then, you’ll be connected to the most suitable customer service branch, so that your problem can be solved quickly.
If you consider yourself to be elderly, vulnerable, or impaired in speech or hearing, you can use the text version of the helpline instead. This is available Monday to Friday, from 8am – 6pm. On Saturdays, it is open from 8am – 2pm. If you need to make a payment, there is a dedicated 24-hour credit and debit card helpline. It is available at any time, throughout the year. You can also use Southern Electric contact to report any kind of payment emergencies or crises.
The standard Southern Electric number can be used for enquiries of all kinds. For example, you might want information on the various energy tariffs available. Or, you may wish to talk to an adviser about scheduled price increases. It can also be used to raise questions or issues about monthly/annual bills and talk about switching tariffs. If you need to change your billing details or the way that you pay for your services, call the Southern Electric telephone number. Alternatively, if you want to make a formal complaint, the post is useful for this too. You can send letters to SSE at: Inveralmond House, Dunkeld Road, Perth, PH1 3QA.
The company website contains a vast range of FAQs and support forums, but while they are useful, they can be slow when it comes to solving issues. The Southern Electric contact number is the quickest way to ask a question or solve a problem. However, you may also email the company via the details on their ‘Contact Us’ page. Customers can also message support agents on Twitter and Facebook. If you do this, you’re likely to receive a reply, but it may not be instant; the social media pages are not constantly monitored. In circumstances where the issue is minor and you can afford to wait for a reply, you can even send a letter through the post.
Understanding the Different Tariffs
There are a number of different tariffs on offer to SSE customers. These cover both electric and gas products. They are structured as follows:
Standard: This is the most basic SSE tariff. It covers the most common type of gas and electricity rate used by customers. It’s very simple to understand, but contact Southern Electric if you have questions. You only pay for the energy that you use. While there may not be a fixed rate for standard tariffs, there are also no cancellation charges if you decide that you want to switch your energy company.
Direct Rate: This is the cheapest available contract traffic from Southern Electric. It covers both gas and electricity and the price is frozen for twelve months. Customers are required to pay via direct debit transactions. If they want to switch suppliers, a departure charge must be paid.
Fixed Rate: This rate freezes prices until March 2017, at least. In other words, prices cannot be changed for fixed rate customers until this point. The downside is that, if you want to switch suppliers, you must pay a £50 departure charge. Customers who pay via direct debit are entitled to even more savings.
Green Rate: The Green tariff is a special scheme designed to encourage customers to join energy saving initiatives. This involves the installation of energy saving devices in the home, but it does not cost customers any extra. The additional expense is met by the government, as it wants homeowners to lower their energy usage. Southern Electric contact is recommended if you are considering this tariff.
Internet and Telephone Services
You may also wish to sign up for internet and telephone services offered by the company. If you are considering a switch from another provider to Southern Electric, do be aware that it takes 3-4 weeks for a telephone line to be set up. However, you can keep the phone number that you have. There should be no difference between the quality of the before and after service, as the switch over is designed to be as seamless as possible. Call the Southern Electric number to order new services or make changes to your existing service.