Studio: 371 200 0378

Dial the Studio contact number to speak with a Studio customer service agent who can provide information regarding how to obtain catalogues or how to access online ordering. New customers should also contact Studio if they wish to open an account with them. In order to make purchases on Studio online, new customers have to open an account. The Studio phone number is open to callers from 8am – 10pm, 7 days a week.

Studio Contact Number
371 200 0378

Studio is a retail company that offers home shopping services. They specialize in being a multi-brand retailer, and they market their products through publications, catalogues, and via online. They sell a variety of products such as clothing, beauty products, home products, electrical equipment, sports products, and more. Existing customers should call the Studio telephone number if they need help with their current accounts. Having an account with Studio allows customers to have online access to their accounts. Registered users can also track orders and have quick access to the printed publications online. Existing customers may also contact Studio if they have any questions or problems regarding their orders.

Customer Service

The Studio contact number for general support is live from 8am – 10pm, 7 days a week.
The Studio phone number for placing orders is live 24h a day, 7 days a week. In order to email the company, the provided online form will need to be completed and submitted. Direct emails can also be sent to the support team using email address: contact@24studio.co.uk. By post, the company can be contacted at: Studio, Preston, PR0 2SP. Social media is yet another contact option. Customers can reach out to the support team on Facebook, Twitter, Google+, and Instagram.

Studio contact is advised for matters relating to:

-Placing Orders
-Cancelling an Order
-Returning Items
-Tracking Deliveries
-Product Details
-Account Questions
-Payment Questions
-Complaints

Products & Services

Studio offers a wide variety of products, including clothing, homegoods, electricals, sporting goods, gaming products, toys, and more. While all of the available products can be ordered online, Studio is well-known for offering catalouge shopping as well. Catalouge requests can be submitted online or by calling the Studio telephone number and speaking with an agent. Any questions with regards to specific products, ordering, accounts, or shipping options should also be directed to the Studio customer services department.

All orders can be tracked online using the tracking details that are provided. If you have registered an account (rather than ordering as a guest), Studio customer service will also send emails that inform you of the progress of the shipping and delivery of your parcel. Any problems, such as a late, lost, or stolen parcel should be reported by calling the Studio phone number. In addition, it may be necessary to contact the shipping company that was responsible for the delivery of the order to see if they can assist. When necessary, a refund can be requested.

Order Payments

Customers are provided with two ways to pay – in full or by spreading the cost over payments. To apply for a credit account, call the Studio support team. The customer service team can also provide details on the minimum monthly payment on credit purchases, along with the due date of payments. For information on the current rate of interest, Studio contact is recommended. At this time, the APR is 29.5% (variable) if you pay by direct debit or 48.9% (variable) if you choose to pay using other payment methods. For additional information of credit accounts, call the Studio telephone number and speak with an adviser.

Returns & Complaints

Studio has a 14-day returns policy during which most products can be returned for a refund. There are some exceptions, such as personalised items, and it is best for customers to contact Studio to enquire about these prior to placing an order. All returns should include a printed returns form and should be mailed to:

Returns Department,
Studio,
Marlborough Mill,
Ridgefield Street,
Failsworth,
Manchester,
M35 0HJ

To submit a complaint, call the Studio helpline. A customer service agent will attempt to provide a suitable resolution. If they cannot, the complaint can be escalated to the Financial Ombudsman Service. Studio is authorised and regulated by the Financial Conduct Authority for consumer credit and general insurance. The contact form on the website may also be used to submit a complaint, but it is best to not use social media to complain if your complaint includes any personal information such as your address, phone number, or payment details.