Thomas Cook: 0870 218 1349

Dial the Thomas Cook contact number to be directly connected to a Thomas Cook customer service agent who can provide assistance with new bookings, changes to existing bookings, cancellation & refunds, complaints, payment, travel planning, and more. Thomas Cook phone number lines are open between 8:00am and 10:00pm Monday – Sunday.

Thomas Cook Contact Number
0870 218 1349

Thomas Cook got its start in 1841, originally operating under the name – Thomas Cook and Son. The first travel arranged by Cook consisted of transporting a few hundred people by way of train. Today, the company provides travel service to nearly twenty million people each year, maintaining a fleet of nearly a hundred aircraft. The company website provides information about each of the global destinations that they fly to. Holidays, including many all-inclusive offers, are also made available. The Thomas Cook contact number that is shown here can be used to request any type of assistance.

Thomas Cook Customer Services

A large number of the calls placed to the Thomas Cook phone number are related to existing bookings. The customer service team is able to help make changes to travel arrangements whenever possible. In addition, agents can help customers by providing guidance regarding upcoming travel, can complete a booking over the phone, and can also listen to any Thomas Cook complaints regarding services rendered in the past.

Call Thomas Cook customer service if you need help with:

  • Luggage Allowances
  • Cabin Baggage Allowances
  • Problems while Traveling
  • Booking References
  • Escalating a Complaint
  • Requesting Special Assistance
  • Seat Selection
  • Booking Online
  • All-Inclusive Holidays
  • And More

Thomas Cook contact by phone is possible between the hours of 8:00am – 10:00pm, Monday to Sunday. The company also offers a Live Chat service that is open between the hours of 9:00am – 10:00pm, Monday to Sunday. Social media contact is an option, as is standard mail. To contact Thomas Cook via post, mail your correspondence to: The Thomas Cook Business Park, Coningsby Road, Peterborough, PE3 8SB. Expect that it will take several business days to receive a response when sending standard mail by post to the company.

Booking a Holiday

The company offers several different options for booking a holiday. The first is in-person book, which would require that you visit a local office to complete any arrangements. There is also the option to book online from the company website. This requires a few minutes time, and a confirmation is received after the holiday has been booked and paid for. Boarding passes and other important papers can be printed from your home or office. Another option is to call the Thomas Cook number shown here during business hours. A customer agent can provide availability and cost information, and then secure the booking if you are ready to do so.

Making Changes to Bookings

Should you find it necessary to make changes to any existing booking, ring the Thomas Cook telephone number to request assistance. There is also the option to make changes online or by way of live chat from the company website. Many people simply feel more secure in knowing that the correct amendments were made, and therefore prefer to speak with a live agent when changes are necessary. Keep in mind that some modifications simply cannot be made, due to lack of availability.  An agent will let you know if this is the case.

Other changes, such as adding to the total number of travelers in your group, can also be done directly by phone when speaking with a representative. For group travel, it may be best to contact Thomas Cook customer services to make arrangements. Booking early can help when planning group travel, as this will help to ensure that there is space for everyone in your party.

Cancelling a Booking

Should you need to cancel your travel plans completely, contact Thomas Cook. There is also the option to cancel online after logging into your account. In some cases, a partial refund is provided when the cancellation takes place within a certain time-frame, or other conditions are met. It is possible that an administration fee will be subtracted from any amount paid. If you have questions about the refund policy, call Thomas Cook helpline prior to completing a purchase. Understanding the terms and conditions is important, regardless of whether you suspect that a cancellation may be necessary.

Thomas Cook Complaints

If you run into problems while traveling, or your travel experience did not meet your expectations, call the Thomas Cook contact number as soon as possible. Before submitting a complaint, gather some information that you may need, such as your booking details, the reference number, the payment method that was used to complete the booking, and the travel package that was chosen. In many cases, complaints and problems are dealt with in one phone call. However, if it is necessary, the agent can pass the complaint along to someone higher up who can help.