Ways to Submit a Complaint to Vodafone

complaint

No matter how good a company is, problems are going to arise from time to time. Vodafone customer service is available to listen to any and all complaints, and offer some type of solution to the problem. There are several methods that can be used to let the company know that you are not satisfied with the service that you have received, and we outline each of them below.

Vodafone recommends live chat as the top method for submitting a complaint. They have dedicated customer service staff that deal with complaints and attempt to provide resolution. It is possible to save chat messages, so as to refer to them in the future if necessary. The primary problem with this contact method is that live chat is only available for a limited time each day. When it is not switched on, you will need to select a different method.

This is what you can expect if you opt to use live chat for complaints:

  • The adviser will make every attempt to resolve the problem during the chat.
  • If the problem cannot be solved, the complaint will be escalated.
  • The issue will be looked into further (standard in the process of handling complaints).
  • A complaint handler will contact you within 48-hours with a resolution.

Calling the Vodafone contact number is yet another way of submitting a complaint. Many prefer to speak directly to another person to try to work through any problems. If the customer service agent that you speak with does not seem able to help, ask to speak to a manager. The company actually requests that you do this, as their goal is to solve problems with the first contact, and not to have them escalated.

Standard mail is an option as well. Once a complaint is received, Vodafone customer services will contact you to let you know that they are working on a solution. The goal is to find a resolution within five business days. It can take longer though. If no resolution is provided to you within eight weeks, you will be able to send the complaint on to Ombudsman Services: Communications.

To send a complaint via mail, the address is:

Customer Relations Manager
Vodafone Limited
The Connection
Newbury
Berkshire
RG14 2FN

Ombudsman Services independently handles disputes and is a completely free service. The best way to reach out for service is to call, email, or write. Emails can be sent to: osenquiries@os-communications.org, and mail can be sent to: PO Box 730, Warrington, WA4 6WU. The contact number for Ombudsman Services is available as part of the public record. Keep in mind that this step should only come after Vodafone contact has been completed and the company given the chance to provide some suitable resolution.